This Privacy Policy explains how Latchlock.eu (“Latchlock.eu”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal data when you visit or interact with Latchlock.eu.

It also explains the choices and rights available to you regarding your personal data. By using Latchlock.eu, you acknowledge that your personal data may be processed as described in this Privacy Policy.

This Privacy Policy applies to personal data processed through Latchlock.eu. It does not apply to third-party websites, services or applications that may be linked from the website.

Latchlock.eu is responsible for determining why and how personal data collected through the website is processed and acts as the data controller for the processing activities described in this Privacy Policy.

Questions about this Privacy Policy or the processing of your personal data can be submitted through the contact method made available on Latchlock.eu.

The personal data we collect depends on how you use Latchlock.eu and which features or services you choose to access.

We may collect the following categories of personal data:

Information you provide directly
This may include your name, email address, telephone number, company or organisation name, postal address and any other information you provide when completing a form, contacting us, submitting a request or communicating with Latchlock.eu.

Account and service information
If account-based or customer services are offered, we may collect account identifiers, login information, preferences, service selections, transaction details and information required to provide or administer those services.

Communications
We may collect the contents of messages, enquiries, support requests, feedback and other communications you send to us, together with information about our response.

Technical and device information
When you visit Latchlock.eu, certain technical information may be collected automatically. This may include your Internet Protocol address, browser type, operating system, device type, language settings, referring website, pages visited, access times and general interaction information.

Cookie and usage information
We may collect information through cookies and similar technologies, including information about how you navigate and use the website. Further information is available in the Cookie Policy published on Latchlock.eu.

Please do not provide sensitive personal data unless it is specifically requested and necessary for the relevant purpose.

We may collect personal data:

Directly from you when you complete a form, create an account, make a request, subscribe to communications, contact us or otherwise interact with Latchlock.eu.

Automatically when you visit or use the website, including through server logs, cookies and similar technologies.

From service providers that help operate, secure, analyse or maintain the website.

From publicly available sources or third parties where this is permitted by law and relevant to our relationship with you.

We may use personal data for the following purposes:

To operate, maintain and improve Latchlock.eu.

To provide information, products, features or services requested by you.

To create and administer user or customer accounts where applicable.

To respond to enquiries, requests, complaints and support messages.

To communicate with you about services, website changes, security matters or administrative issues.

To process transactions and maintain related records where paid services are offered.

To personalise website content and remember your preferences.

To understand how visitors use the website and measure its performance.

To detect, investigate and prevent fraud, misuse, security incidents and unlawful activity.

To protect the rights, property and safety of Latchlock.eu, its users and other persons.

To comply with legal, regulatory, accounting and reporting obligations.

To establish, exercise or defend legal claims.

To send promotional or marketing communications where you have consented to receive them or where another lawful basis permits us to do so.

Where applicable data-protection law requires a legal basis, we process personal data on one or more of the following grounds:

Consent
You have given us permission to process your personal data for a specific purpose. You may withdraw your consent at any time. Withdrawal does not affect processing carried out before consent was withdrawn.

Performance of a contract
Processing is necessary to provide a service requested by you, fulfil an agreement with you or take steps at your request before entering into an agreement.

Legal obligation
Processing is necessary for us to comply with an applicable legal or regulatory obligation.

Legitimate interests
Processing is necessary for our legitimate interests or those of another party, provided that those interests are not overridden by your fundamental rights and freedoms. These interests may include operating and securing the website, improving services, preventing fraud, responding to communications and protecting legal rights.

Latchlock.eu may use cookies and similar technologies to make the website function, remember preferences, maintain security, understand website usage and, where applicable, provide personalised content or advertising.

Cookies that are not strictly necessary will be used only where permitted by applicable law and, where required, after obtaining your consent.

You can manage or withdraw your cookie preferences through the cookie settings made available on Latchlock.eu. More information about the cookies used and their purposes is available in our Cookie Policy.

Where marketing communications are offered, we may send them when you have requested them, consented to receive them or when otherwise permitted by applicable law.

You may stop receiving marketing communications at any time by using the unsubscribe option included in the communication or by contacting us through Latchlock.eu.

Even after you opt out of marketing, we may continue to send non-promotional communications that are necessary to provide a service, respond to a request or administer our relationship with you.

We do not sell personal data in exchange for money.

We may share personal data with carefully selected recipients where necessary for the purposes described in this Privacy Policy, including:

Website hosting, infrastructure and cloud-service providers.

Information-technology, maintenance and cybersecurity providers.

Analytics and website-performance providers.

Communication, customer-support and email-service providers.

Payment and transaction providers where paid services are offered.

Professional advisers, including legal, accounting, insurance and auditing advisers.

Government bodies, regulators, courts, law-enforcement authorities or other parties where disclosure is required by law or necessary to protect legal rights.

A purchaser, successor or relevant adviser in connection with a merger, acquisition, restructuring, financing, sale of assets or similar business transaction.

Other parties where you have instructed us to make the disclosure or have given your consent.

Service providers that process personal data on our behalf are required to handle it only for authorised purposes and to apply appropriate confidentiality and security measures.

Some service providers or recipients may process personal data in countries outside the European Economic Area or outside the country in which you are located.

Where personal data is transferred internationally, we will use an appropriate legal transfer mechanism where required. This may include an adequacy decision, approved contractual safeguards or another mechanism permitted under applicable data-protection law.

Additional technical, contractual or organisational safeguards may also be used where appropriate.

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including the provision of services, maintenance of appropriate records, resolution of disputes and compliance with legal, accounting, tax or reporting obligations.

The appropriate retention period may depend on the nature and sensitivity of the data, the reason it was collected, the risk of harm from unauthorised use or disclosure and any applicable legal requirements.

When personal data is no longer required, it will be deleted, anonymised or securely isolated until deletion is possible, subject to applicable legal and technical limitations.

We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access and other forms of improper processing.

These measures may include access controls, authentication measures, encryption, secure hosting, backups, monitoring and procedures for responding to security incidents.

No website, transmission method or storage system can be guaranteed to be completely secure. You should take reasonable precautions when using online services and protect any passwords or account credentials under your control.

Depending on your location and the circumstances of the processing, you may have the following rights:

Right to be informed
You have the right to receive clear information about how your personal data is collected and used.

Right of access
You may request confirmation of whether we process your personal data and ask for a copy of that data.

Right to rectification
You may ask us to correct personal data that is inaccurate or complete data that is incomplete.

Right to erasure
You may ask us to delete your personal data in certain circumstances.

Right to restrict processing
You may ask us to limit the processing of your personal data in certain circumstances.

Right to data portability
Where applicable, you may request certain personal data in a structured, commonly used and machine-readable format or ask for it to be transferred to another controller.

Right to object
You may object to processing based on legitimate interests, including profiling related to those interests. You may object at any time to the use of your personal data for direct marketing.

Right to withdraw consent
Where processing is based on consent, you may withdraw that consent at any time.

Rights concerning automated decisions
Where applicable, you may have the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects.

These rights may be subject to conditions, limitations and exceptions under applicable law.

You may submit a privacy request through the contact method published on Latchlock.eu.

Please clearly describe your request and provide enough information for us to identify the relevant personal data. We may request additional information where reasonably necessary to confirm your identity and protect personal data against unauthorised disclosure.

We will respond within the period required by applicable law. In certain circumstances, this period may be extended where permitted by law, for example when a request is particularly complex or multiple requests have been submitted.

Exercising your rights is generally free of charge. However, where permitted by law, we may charge a reasonable fee or refuse to act on requests that are manifestly unfounded or excessive.

If you have concerns about how your personal data is handled, please contact us first through Latchlock.eu so that we can review and address the matter.

You may also have the right to submit a complaint to the data-protection or supervisory authority in the country where you live, work or believe an infringement occurred.

Latchlock.eu is not intended to collect personal data from children without the involvement of a parent or legal guardian where such involvement is required by law.

If you believe that a child has provided personal data through the website inappropriately, please contact us through Latchlock.eu. We will review the matter and take appropriate action.

Latchlock.eu may contain links to websites, applications or services operated by third parties. We are not responsible for the privacy, security or content practices of those third parties.

You should review the privacy information provided by a third party before giving it personal data or using its services.

We may update this Privacy Policy from time to time to reflect changes to the website, our processing activities, applicable laws or other operational requirements.

The revised policy will be published on Latchlock.eu with an updated “Last Updated” date. Where required by law, we will provide additional notice or request renewed consent before a material change takes effect.

We encourage you to review this Privacy Policy periodically.

For questions about this Privacy Policy, the processing of your personal data or the exercise of your privacy rights, please contact Latchlock.eu through the contact method available on the website.